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Shipping & Returns

I) SHIPPING FEES

AT SECOND CHANCES

We offer European shipping from our warehouse in Madrid, Spain.
You will have FREE Standard Shipping for purchases over 150€ from Spain and Portugal and for purchases over 250€ from the rest of the European Union.

Our products are sent by the most convenient courier available for your country. Our orders are prepared once payment has been confirmed and they will be processed the next working day. No shipments are made on Sundays or on bank holidays. Once the order is placed, an email will be sent to confirm the purchase, click the link in the email to track the progress of your shipment.

The shipping costs and will be different depending on the measures as well as the country of destination.

STANDARD SHIPPING
España, Portugal24h6
Baleares24h8
Ceuta, Melilla48h12
European Union48-72h15
Globalinfo@rew-rew.comto confirm

AT BRANDS SELECTION

Every single shipping cost will be calculated automatically and detailed at the time of confirming the purchase so that it is always approved by the customer before confirming the payment. It will depend on the country of origin of the product. This means that if you have bought products from different sellers you will have to pay the different shipping costs for every single purchase.

Shipping fees depend mainly on the destination and the size or weight of the package, in any case you will always be notified at the end of the purchase process.

The standard marketplace fees are the same as in second chances:

• National: 6€
• International (European Union): 15€
• GLOBAL: Send us an e-mail to info@rew-rew.com

II) CANCELLATION POLICY

Hit the Submit Order button before you’re ready? We’ll do our best to help. You have up to 30 minutes from the time you click Submit Order to cancel it by calling sending us an e-mail to customer@rew-rew.com

III) RETURNS POLICY

At REW we aim for customer satisfaction by creating the lowest possible impact on the planet. To protect our product as well as minimise transits and our carbon emissions, we recommend that you check the measurements of each item and make all the necessary enquiries before purchasing a REW item so that you are satisfied with your purchase and avoid returning it to us.

1- At SECOND CHANCES we do not generally accept returns on products in this category.
If you have any problems you can always contact us at customer@rew-rew.com. In exceptional cases, the return will be accepted and we will refund the final price of the product, as long as the product complies with the following requirements:

  • Items must be in the same condition that you received them: not be washed, worn or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.
  • With the original packaging

The following items are final sale and not eligible for return or exchange:

  • Intimates
  • Bodysuits
  • Hosiery
  • Sale items

2- Shipping costs and taxes are not included in the refund.

3- The return costs will be paid by the customer and the amount will be the same as the previous shipping costs (please check our shipping fees).

If you have enjoyed free delivery, you can either arrange shipment yourself or you can fill this form. The cost of the return will be notified to you by email.

4- If you decide to make a return of our BRANDS SELECTION, please fill in this form.

IV) REFUSED SHIPMENTS

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and write us on customer@rew-rew.com so we can get you sorted.

If you refuse your order or any part of it without authorization from us, you will be responsible for all shipping, duties and taxes.

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